Social Services Coordinator

POSITION TITLE: Social Service Coordinator

DEPARTMENT: Social Services and Hope Market

STATUS: Non-Exempt / Regular Full-Time

COMPENSATION: $25.00 PER HOUR

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community! The Salvation Army serves people with food, shelter, and almost everything in between.

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

• College degree in related fields preferred; high school diploma or GED required
• Minimum of 3 years of experience in social services, preferably in both direct assistance and supervisory capacity of staff and/or volunteers

• Demonstrate a positive, respectful, and compassionate approach in supporting the physical, emotional, and spiritual needs of individuals from diverse backgrounds and circumstances.
• Strong collaboration mindset with solid knowledge of local community resources and the ability to develop effective partnerships and referrals.
• Proven leadership in supervising staff and volunteers, managing daily program operations, and ensuring compliance with grants, budgets, and policies.
• Excellent communication skills, with the ability to adapt messaging for diverse audiences, including individuals with limited English proficiency.
• Skilled in crisis intervention, conflict resolution, and assisting individuals and families in emergency situations.
• Experience in food pantry or community food distribution programs.
• Strong analytical, organizational, and time‑management abilities; able to work independently and as part of a team in a fast‑paced environment.
• Committed to confidentiality, professionalism, clear boundaries, and The Salvation Army’s mission and philosophy.
• Proficient in data reporting, financial management, and use of Salvation Army social service systems.
• Valid Washington State driver’s license with clean record, ability to pass a criminal background check, and completion of Fleet Safety e‑learning module required.

• Computer literate; proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and able to learn Salvation Army and community systems such as Unite Us, HMIS, and Wellsky.
• Working knowledge of integrated database applications and ability to use new software programs with basic training.

The Social Service Coordinator oversees Salvation Army programs, ensuring meaningful support for individuals and families. This role leads volunteers and interns, coordinates seasonal programs and fundraising, and manages grocery rescue operations. Serving as the first point of contact, the coordinator provides compassionate assistance, connects clients with appropriate services, and maintains accurate records and reports. The position also partners with Salvation Army units, community organizations, and Corps Officers to promote resiliency, guide program development, and provide pastoral care and spiritual support to guests.

• Oversee all Social Service programs—including Hope Market, Hope Garden, Utility Assistance, Rental Assistance, Clothing and Household donations, and other outreach efforts—ensuring meaningful impact for individuals and families in need.
• Lead and coordinate volunteers and interns, including recruitment, training, scheduling, coaching, supervision, evaluation, and reporting, to ensure effective service delivery and a positive experience.
• Manage the Hope Market to address guests’ diverse needs, develop strategies to discover and respond to those needs, secure appropriate community donations, and ensure all donations are organized and maintained according to food safety guidelines.
• Coordinate guest care and promote resiliency by partnering with Salvation Army units, community organizations, and relevant network groups to provide coordinated support.
• Act as the first point of contact for callers and visitors, providing courteous professional assistance that discovers needs and connects with appropriate internal services or…