Quality Specialist

LOCATION

Puyallup, WA

DEPARTMENT

Quality

REPORTS TO

Dir. Of Quality

POSITION TYPE

Full-Time

CLASSIFICATION

Hourly / Non-Exempt

PAY RANGE

$31 - $43

Position Summary

The Quality Assurance Specialist supports the development, administration, and continuous improvement of the Quality Management System (QMS) at the Puyallup facility. This position serves as a key connection between Quality, Operations, Engineering, Customer Service, and other functional teams to help ensure quality requirements are understood, documented, followed, and continuously improved.

The role combines quality system administration with hands‑on operational support. The Quality Assurance Specialist helps maintain quality records, coordinate follow‑up activities, support inspections and audits, track nonconforming material and corrective actions, analyze quality data, and assist with the development and implementation of standard work.

Key Responsibilities

• Support the daily administration and continued development of the Quality Management System, including quality records, forms, procedures, and work instructions.
• Support document control activities to help ensure current approved documents are available where needed.
• Assist with the management and tracking of nonconforming material, containment activities, and product dispositions.
• Support customer complaint, corrective action, and quality issue tracking, including follow‑up on assigned actions through completion.
• Participate in structured problem‑solving and root cause activities to help prevent recurrence.
• Support product inspections, increased inspection activities, spot audits, and verification of standard work.
• Collect, organize, and analyze quality data; maintain reports, dashboards, logs, and performance metrics.
• Support internal audits and preparation for external or certification audits.
• Assist departments with the creation and maintenance of standard work, procedures, and work instructions.
• Support employee training related to quality procedures, tools, and processes.
• Communicate quality issues, lessons learned, customer feedback, and improvement opportunities throughout the facility.
• Participate in cross‑functional continuous improvement activities and help identify practical process improvements.
• Spend time in production areas to understand processes, verify requirements, and support employees with quality‑related needs.
• Promote a culture where quality is viewed as a shared responsibility across the organization and perform other quality‑related duties as assigned.

Qualifications

• Associate or bachelor's degree in quality, Business, Manufacturing, Engineering, or a related field preferred; equivalent experience will also be considered.
• 2+ years of experience in quality assurance, manufacturing, operations, document control, or a related role preferred.
• Experience working within a manufacturing environment is strongly preferred.
• Experience with ISO 9001 or a structured Quality Management System is preferred.
• Experience with nonconformance, corrective action, audits, inspections, or document control is beneficial.

Knowledge and Skills

• Strong organizational, follow‑up, and prioritization skills.
• Strong attention to detail while maintaining an understanding of the larger process.
• Ability to communicate and work effectively with employees at all levels and across multiple departments.
• Strong written and verbal communication skills.
• Basic understanding of root cause analysis and structured problem‑solving methodologies.
• Ability to analyze data and identify trends or recurring issues.
• Proficiency with Microsoft Office; experience with SharePoint, Microsoft Forms, Power BI, Jira, or similar workflow and data‑management systems is a plus.
• Ability to learn new systems quickly and work both…