Service Advisor

Flo Hawks offers residential, industrial, and commercial customers in the Puget Sound one-stop shopping for a diverse range of sanitary services, including: septic, plumbing, and drain cleaning. Flo Hawks has earned a reputation over the years, both regionally and nationally (even internationally) as a premier provider of services in its industry. This is made possible by Flo Hawks' dedicated professionals, who work passionately 24/7 to provide their customers with innovative solutions, services, and products.

Hours - Monday thru Friday from 7am to 4pm

The Outside Sales Advisor (OSA) is responsible for identifying, developing, and securing new commercial business opportunities while maintaining and expanding relationships with existing customers throughout an assigned geographic territory. This role is heavily focused on driving new revenue growth through prospecting, relationship development, customer engagement, and solution-based selling across Flo Hawks’ commercial service offerings.

The OSA serves as the face of Flo Hawks in the field and is expected to actively pursue new business opportunities while delivering exceptional customer service and maintaining strong customer relationships. This position works closely with Project Managers, Dispatch, CSR teams, and Operations to ensure a seamless customer experience from initial contact through project completion.

Drive profitable commercial revenue growth by developing new customer relationships, expanding existing accounts, and positioning Flo Hawks as the preferred provider of commercial services within assigned markets.

Focused on revenue growth and business development.

• A highly motivated hunter who actively pursues new business opportunities.
• Protective of the customer experience and Flo Hawks brand reputation.
• A strong relationship builder with excellent interpersonal skills.
• Comfortable operating in a fast-paced commercial service environment.
• Organized, disciplined, and capable of managing multiple opportunities simultaneously.
• A proactive communicator who follows through consistently.
• Skilled at identifying customer problems and presenting service solutions.
• Adaptable and capable of shifting priorities quickly when business needs change.
• Competitive, goal-oriented, and driven by performance.
• A strong learner and communicator who works effectively with internal teams and customers.
• Focused on long-term customer relationships and account growth.

Prospect daily for new commercial business opportunities within assigned territory.

• Identify, contact, and secure new customer relationships to drive revenue growth.
• Develop and maintain strong relationships with existing commercial customers.
• Conduct customer site visits, operational assessments, and needs analysis.
• Build estimates and proposals within company software systems.
• Follow up consistently on pending estimates and sales opportunities.
• Generate and maintain a strong sales pipeline through ongoing prospecting activity.
• Partner with Project Managers to ensure smooth project transitions and customer communication after the sale.
• Maintain regular communication with customers regarding service opportunities, project status, and additional work.
• Work closely with Dispatch and Operations teams to maintain awareness of scheduling and operational capabilities.
• Assist in identifying opportunities to improve customer experience and operational efficiency.
• Create and maintain weekly and monthly sales activity and performance reporting.
• Maintain accurate customer records, pipeline updates, and sales activity tracking within CRM systems.
• Market and promote Flo Hawks services to new and existing commercial customers.
• Participate in sales meetings, training, and ongoing industry development.

Represent Flo Hawks professionally in all customer and community interactions.

Promote Flo Hawks leadership standards in all interactions.

Maintain consistent weekly prospecting activity.

• Drive measurable new commercial revenue growth.
• Increase commercial account penetration and customer retention.
• Achieve monthly, quarterly, and annual sales goals.
• Improve proposal follow-up and close-rate performance.
• Develop long-term customer relationships that generate repeat business and referrals.
• Collaborate effectively with Office and Operations teams to ensure exceptional customer experience
• Maintain high levels of customer engagement and field activity.

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