Senior Membership Sales Specialist

Overview

As a UFC Gym brand ambassador, the Assistant General Manager (AGM) represents UFC Gym and ensures Membership Specialists (MS) provide a welcoming, informative, differentiated, high energy, and incredible experience for all prospective members during gym visits. This position indirectly supervises the MS team with support from the GM. The AGM is accountable for assisting the GM in achieving gym membership goals, private coaching attachment, and other sales goals.

• Perform and/or assist the GM in activities for the gym:
  Personal Production, Weekend Management/Leadership, Staffing, Training, and Performance Management; assemble and manage a fully engaged and high performing membership team that aligns with company values and goals.
• Sales execution on key metrics and drivers; personal production; deliver results.
• Ensure membership execution on lead generation, appointment setting, and guest goals to hit financial targets set forth by the company.
• Assist the GM in ongoing training on hitting 50% guest conversion, 40% Ultimate Mix, and 25% attachment of point of sale private coaching.
• Inspire guests to purchase memberships by listening to goals, presenting UFC Gym in a way that connects with the member, and establishing trust through transparent pricing, open dialogue, and a passion for fitness.
• Ensure personal membership execution on lead generation, appointment setting, and hitting personal guest goals to hit financial targets set forth by the company.
• Ensure the membership department hits monthly targets in New Member Sales, Electronic Funds Transfer, and Point of Sale Private Coaching goals.
• Achieve minimum gym goals and close the gap between membership team performance and monthly goals.
• Weekend Management & Planning: participate and provide gym-specific input into the development of the gym financial, expense, and operating plan for the month.
• Assist GM to develop weekend membership plans to deliver financial and retention goals with contribution by MSs.
• With collaboration of GM and MSs, establish priorities and goals, including revenue goals and labor targets for weekends/month; identify and plan improvements in the gym.
• Set monthly, weekly, and daily targets that are challenging but obtainable.
• Provide assistance to the GM on managing the MS schedule within budgeted hours and/or business demands.
• Work with weekend team in all departments to set priorities and goals to deliver a great member and guest experience.
• Provide input and report weekly and monthly results to the GM and VP of Sales regarding gym financials.
• The AGM will be cross-trained in primary responsibilities of the GM. When no other managers are in the gym, the AGM will act as the “Manager on Duty” to address member issues.
• Guest Experience/Team Member
  
  Experience:
  
  assist GM to establish a fun, safe, healthy, and community-focused gym culture that delivers high member satisfaction and profitability with support from department heads and supervisors. AGM takes full ownership on weekends.
• Be a role model for member experience by walking through the gym and collecting member feedback to identify training and development opportunities for team members.
• Resolve elevated gym member concerns on weekends; conduct on-the-spot coaching to prevent recurrence. If needed, work with GM every Monday to handle weekend concerns.
• Monitor gym appearance and ensure issues are resolved promptly.
• Ensure compliance with the Company’s Time & Labor policy and practices through the timekeeping system for all MSs.
• Ensure company policies, procedures, programs and promotions are efficiently executed on weekends.
• Ensure safety of employees, members and gym property on weekends.
• When not executing other tasks, be present on the gym floor and locker rooms to maintain a clean and safe environment while developing relationships for prospecting.
• As a contributing team member, assist the front desk as necessary so members receive a friendly greeting, check-in, and prompt attention to their needs.
• Staffing and Development: assist in MS selection by reviewing applications, interviewing, and making hiring recommendations to the GM.
• Assist with…