Customer Service Advisor, Station Ops

Transport for Wales is looking for a Customer Service Advisor to ensure a welcoming environment for customers at the station or bus interchange. Responsibilities include assisting customers with ticket purchases, monitoring ticket barriers, and providing assistance to those with accessibility needs.

Successful candidates will possess excellent communication skills, a strong customer focus, and the ability to maintain cleaning standards. Flexibility to work shifts, including weekends, is essential. Welsh language skills are a plus as TfW supports learning opportunities.