Leisure Assistant - Dwyfor

Byw’n Iach offers an attractive employment package. The post operates internally through the medium of Welsh and offers all services bilingually. The applicant must meet the linguistic level specified in the Person Specification. Applicants may submit applications in Welsh or bilingually; applications submitted in English or Welsh only will be treated equally, though we ask applicants to consider carefully the linguistic requirements before submitting.

Personal attributes

• Enthusiastic
• The ability to motivate others
• A mindset to be able to ‘see their work’, instead of waiting for directions
• Customer care of high standard
• Honesty
• Willingness to learn and keep an open mind
• The ability to work effectively within a team
• The ability to work independently under limited supervision
• Enthusiasm to contribute towards the centre’s activities, offering fitness classes/activities

Qualifications and relevant training

• A good standard of general education (essential)
• National Pool Lifeguard Qualification (wet centre) (desirable)
• BTEC (or equivalent) in Sport Science/Leisure/Health and Social Care (desirable)
• Level 2 Gym Trainer, with specialist modules such as Spin, Circuit Training, Kettlebells (desirable)
• Previous experience of working in the field of leisure/sports/health (desirable)

Skills and specialist knowledge

• Numeracy and literacy skills of a good standard
• Broad knowledge of health and fitness to communicate with customers
• Exceptional customer skills
• Good selling skills
• Good negotiation skills
• Information about Motivational Interviewing

Language requirements

• Listening and Speaking – Intermediate:
  Able to maintain a fluent conversation on everyday subjects and discuss cases involving the field of work. Able to follow discussions in Welsh, in clear Welsh, on familiar matters related to the post.
• Reading and Understanding – Foundation:
  Read and understand simple messages and information leaflets in Welsh and English, and understand short simple reports on familiar subjects.
• Writing – Foundation:
  Complete simple forms and compose a letter or short e‑mail in Welsh and English using familiar phrases.

Purpose of the post

• Promote and support a healthy way of living for those that use the Leisure Centre and the broader community.
• Ensure visitors can use the Centre safely, offering high‑standard customer care.
• Ensure that the people of Gwynedd are at the heart of everything the Centre does.

Responsibility for functions

• Prepare equipment and facilities by setting up and dismantling equipment as required.
• Maintain cleaning registers and prepare facilities so that the public may enjoy them safely.
• Handle money and help run the Leisure Centre's booking system.

Main duties

• Introduce activity programmes in a motivational and inspirational method as agreed with the Area Manager/Duty Manager.
• Introduce a programme of swimming activities, providing competent and safe guidance recognised by the Amateur Swimming Society and following the Welsh Water Passport swimming path.
• Ensure that the induction procedure in the gym is of high standard and motivate customers to return to the Centre regularly.
• Promote the Centre's fitness packages to customers and convert initial conversations into sales.
• Engage with customers to identify objections and wishes and promote a healthy lifestyle.
• Support customers using various methods to motivate and inspire healthful living.
• Identify the most effective marketing techniques to use with potential customers.
• Undertake reception responsibilities as required.
• Ensure a high standard of customer care and promote the relationship between the Centre and customers at all times.
• Maintain Centre cleanliness to high standards following the Centre's guidelines.
• Supervise the public safely in a polite and courteous manner.
• Provide feedback and new ideas to improve the service.
• Engage with customers on special programmes such as NERS to ensure a smooth continuity after completing the programme.
• Promote the Welsh language within the Centre by using Welsh as the primary workplace language.
• Ensure compliance with Health & Safety rules, equal opportunities, and equality policies.
• Manage information in accordance with company information management guidelines and Data Protection legislation.
• Commit to reducing the company’s carbon emissions and encourage others to reduce the carbon footprint.
• Undertake any other reasonable duty matching the salary level and responsibility of the job.
• Report any suspicion of child or vulnerable adult abuse.

Special circumstances

• Attend the Centre's Training Scheme when required and update qualifications as needed.
• Be flexible about work patterns/shifts, including evenings and weekends.
• Receive an additional allowance for providing fitness/swimming sessions.
• Participate in the continuous training, personal skills development programme, and appraisal plan.