International Markets Manager

Full-Time

Welcome to Your Next Adventure!

Drive the operational performance, process excellence, and product development roadmap for Snoonu's international markets. Own end-to-end market performance — from KPI tracking and process improvement to identifying product gaps and driving feature development that enables market-specific growth. This role sits at the intersection of Operations and Product.

• Own end-to-end tracking of operational metrics across all international markets; ensure performance targets are met or exceeded.
• Build and maintain dashboards, scorecards, and reports for real-time visibility into international market performance.
• Analyze operational data to identify trends, gaps, and improvement opportunities; translate insights into actionable recommendations.
• Establish standardized KPIs and benchmarks across international markets aligned with Snoonu's operational objectives.
• Lead process improvement initiatives — identify inefficiencies, design optimized workflows, implement scalable solutions.
• Conduct regular operational reviews with market leads to assess performance, address challenges, and drive continuous improvement.
• Identify product gaps specific to international markets by analyzing operational pain points, market requirements, and competitive landscape.
• Write and prioritize product requirements (PRDs, user stories, acceptance criteria) for features impacting international operations — localization, payment methods, vendor tools, market-specific workflows.
• Act as the primary Operations voice in product roadmap discussions for international markets.
• Conduct operational readiness assessments for new product features before deployment to international markets.
• Monitor and measure operational impact of product releases — track adoption, efficiency gains, and areas for iteration.
• Ensure the platform supports multi-market configurations: operating hours, delivery models, pricing structures, regulatory requirements.
• Support new market launches by defining operational playbooks, metrics frameworks, and monitoring systems.
• Identify and implement best practices across markets to improve efficiency, reduce costs, and enhance service quality.

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field.
• 5–7 years in operations management, performance management, process improvement, or product operations — preferably with multi-market exposure.
• Proven experience managing operational metrics and driving performance improvements across multiple markets.
• Experience writing product requirements and working directly with Product and Engineering teams.
• Strong analytical skills with ability to interpret complex data and translate into actionable insights.
• Advanced proficiency in Tableau, Power BI, Looker, or similar. Strong Excel/Sheets skills.
• Familiarity with product management tools (Jira, Asana, Click Up, or similar).
• Experience in technology, e-commerce, logistics, delivery, or marketplace businesses preferred.

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging technology to connect them with endless possibilities.

• Be Customer Obsessed: “Focus on the customer and all else will…