Health Club Receptionist

Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun‑filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi‑inclusive vacation destination.

Responsible for greeting members and guests, managing front desk operations, answering inquiries, and providing a welcoming atmosphere. The role involves administrative duties, customer service, and ensuring the cleanliness and orderliness of the reception area.

• Greet and welcome members and guests as they arrive.
• Provide information about the club's facilities, programs, and services.
• Address and resolve member inquiries, complaints, and issues promptly and courteously.
• Answer phone calls, emails, and other communications.
• Schedule appointments and manage bookings for classes, personal training sessions, and other services.
• Process membership applications, renewals, and cancellations.
• Maintain and update member records in the club's database.
• Ensure the reception area is clean, organized, and presentable at all times.
• Monitor and maintain inventory of office supplies, brochures, and promotional materials.
• Monitor access to the club, ensuring only authorized individuals enter.
• Enforce club policies and procedures to maintain a safe and secure environment.
• Respond to emergencies and assist with evacuation procedures if necessary.

• Previous experience in a customer service or receptionist role, preferably in a health club or fitness center.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with member management software.
• Ability to multitask and handle stressful situations calmly and efficiently.
• Friendly, outgoing, and professional demeanor.
• Basic knowledge of health and fitness is an advantage.