Partner Success Account Executive - Food

The Partner Success Account Executive supports Snoonu's restaurant partners by providing continuous commercial guidance and ensuring they achieve success on our platform.

• Serve as the first point of contact for restaurant partners across communication channels, including Whats App, phone, and email.
• Provide timely and professional responses to partner inquiries related to platform usage, menu management, promotions, advertising opportunities, and account performance.
• Guide newly onboarded partners through platform features and best practices.
• Support partners with payment-related inquiries by coordinating with internal stakeholders.
• Handle escalations and manage challenging merchant conversations with professionalism and empathy.
• Ensure partner concerns are properly documented and followed up internally until resolution.
• Maintain strong working relationships with cross functional teams, including Operations, Finance, Content, and Training.
• Proactively reach out to partners to share recommendations on improving visibility, order volumes, and overall performance.
• Educate partners on available growth tools such as campaigns, offers, and menu optimization.

• Bachelor's degree in Business, Marketing, or a related field (preferred).
• Fresh graduates or candidates with 0-2 years of experience in customer service, account management, call centers, or commercial roles are encouraged to apply.
• Fluent in Arabic and English (spoken and written).
• Comfortable handling a high volume of inbound interactions in a fast paced environment.
• Strong communication, problem solving, and relationship building skills.
• Energetic, adaptable, and team oriented mindset.
• Ability to multitask and manage priorities effectively.

At Snoonu, fairness and inclusion are the foundation of everything we do. We're proud to be an equal opportunity workplace that welcomes people from every walk of life.