Cruise Line Customer Service Representative

We are looking for a friendly and enthusiastic Cruise Line Customer Service Representative to join our team in Lusail. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction and creating a positive experience on board our cruise ships.

• Greet and welcome guests in a warm and professional manner
• Provide information about cruise itineraries, onboard activities, and port destinations
• Assist with check-in and boarding procedures
• Handle guest inquiries, complaints, and requests promptly and efficiently
• Liaise with other departments to resolve guest issues and ensure smooth operations
• Process payments for onboard purchases and manage passenger accounts
• Promote onboard services and amenities to enhance the guest experience
• Follow safety protocols at all times to ensure the well-being of guests and crew members

• Fluency in English is essential, other languages are a plus
• Excellent communication skills, both verbal and written
• Previous customer service experience is preferred
• Knowledge of the cruise industry is an advantage
• Ability to remain calm under pressure
• Must be able to work evenings, weekends, and holidays as needed
• Must have legal authorization to work in Lusail

We offer a competitive salary of 1500$ per month along with opportunities for growth within the company.