Digital Transformation Manager

🚀 Welcome to Your Next Adventure!

The Digital Transformation Manager will own the company’s end-to-end digital transformation agenda—from mapping and re-engineering business processes through the implementation and creation of other internal applications, to driving adoption, automation, integration, and continuous improvement. This role is crucial in ensuring that technology investments yield measurable efficiency gains, scalability, automation, efficiency, and business value. The ideal candidate combines in-depth process mapping and change management expertise with a strong technical background in enterprise systems, software development, process automation, and integration.

Assess the current technology landscape and business processes to surface digital opportunities. Build and maintain a multi-year transformation roadmap, aligned with corporate goals and budget.

Facilitate workshops to document “as-is” processes and design “to-be” states across departments. Quantify gaps and pain points, and prioritize improvements using data-driven analysis. Champion a culture of continuous improvement and coach teams on optimization techniques.

Oversee the full lifecycle of the ERP platform (preferably Odoo) and other business-critical applications—configuration, customization, upgrades, and maintenance. Ensure solutions remain aligned with evolving business processes, compliance, and security requirements.

Architect and manage integrations between ERP and satellite applications (finance, HR, Operations, etc.). Govern API standards, data architecture, and security across integrations.

Develop and execute change-management plans (communications, training, support) to drive user adoption. Act as a change ambassador, ensuring stakeholders embrace new processes and tools.

Deliver transformation projects on scope, time, and budget; maintain detailed project plans, risk logs, and stakeholder updates. Coordinate cross-functional teams and vendor partners to ensure successful outcomes.

Build and maintain dashboards to track process-efficiency gains, system performance, and adoption metrics. Uphold data governance and security standards in partnership with the Info Sec team.

Monitor industry trends (AI, RPA, low-code, cloud) and propose pilots that unlock business value. Lead proofs-of-concept and scale successful innovations enterprise-wide.

Bachelor’s degree in Information Technology, Computer Science, Industrial Engineering, or a related field. A Master’s in Technology Management is highly preferred.
Technical experience and knowledge are considered crucial, beyond just the academic major.

5+ years of experience, including a minimum of 2 years leading digital-transformation or enterprise-application initiatives.

Proven experience in process mapping, process re-engineering, and change-management frameworks
.

Hands-on experience delivering full-cycle system implementations
, end-to-end solution development, and complex integrations/automation
.

Strong project-management skills; comfortable managing multi-workstream programs with competing priorities.

Ability to thrive in a fast-paced, evolving environment, adapting quickly to shifting priorities.

Excellent analytical, communication, and stakeholder-management abilities.

Availability for occasional after-hours work to hit critical milestones or resolve high-priority issues.

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging…