IT Engineer, IT Support, Systems Administrator

Job Overview

The IT Executive will provide advanced IT support services, ensuring optimal use of hardware and software technologies, improving system performance, and securing data. With over 3 years of experience in IT service support, the IT Executive will be responsible for providing technical assistance, advising on IT equipment upgrades, and staying current with technological advancements. The ideal candidate will play a key role in designing and implementing networks and will support the organization’s IT infrastructure through effective problem‑solving and proactive actions.

• Deliver Tier 1‑2 support via phone, portal, and remote tools; maintain ≤ 10‑min avg first response and 90% SLA compliance.
• Perform root‑cause analysis, build knowledge‑base articles, and escalate complex issues to management.
• Install, modify, and perform minor repairs on computer hardware and software systems.
• Monitor hardware, software, and system performance metrics to ensure optimal operation.
• Update computer software and upgrade hardware and systems as required.

• Assist in the design and implementation of networks, ensuring compatibility and performance.
• Support Wi‑Fi and LAN connectivity, including configuration and troubleshooting.
• Endpoint, server, and SaaS administration (Windows, macOS, O365/Google Workspace, basic scripting).

• Consult with users to determine appropriate hardware and software needs and assist in placing orders.
• Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.

• Test the compatibility of new programs with existing systems, ensuring seamless integration and performance.
• Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.

• Minimum of 3 years of experience in IT service support or a related role.
• Strong understanding of computer hardware, software systems, and IT service management.
• Experience with Jira Service Desk management for ticketing, as well as general knowledge of other essential tools such as Notion, Slack, Miro, etc.
• Experience in updating software, upgrading hardware, and systems.
• Proven ability to troubleshoot and resolve complex IT issues.
• Knowledge of network design and implementation.
• ITIL, Network+, MCSA, and CCNA certifications are advantageous.
• Excellent communication skills, with the ability to train and support users at all levels.
• Ability to work independently and as part of a technical team.
• Strong organizational skills and attention to detail.

• Not required, but needed for plus.

• Global collaboration with a worldwide crew.
• Learning budgets, access to courses, and tools for your growth.
• Freedom to own tasks and paths with autonomy.
• Generous leave and wellness policies for flexible time off.
• Agile environment where Scrum is applied across product and operations.

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.