Digital Transformation Manager

Welcome to Your Next Adventure!

We're looking for a Digital Transformation Manager to lead enterprise-wide initiatives that make our business simpler, faster, smarter, and more scalable.

This role goes beyond implementing technology. You'll work across the business to uncover real operational challenges, redesign processes, identify opportunities for digitization and automation, and turn them into measurable transformation initiatives, from discovery and solution definition through delivery, adoption, and value realization.

• Own and continuously improve the Digital Transformation roadmap, aligned with business priorities and measurable outcomes
• Work closely with business teams to identify pain points, inefficiencies, manual processes, and opportunities for transformation.
• Lead current-state and future-state process mapping and challenge inefficient processes before introducing technology.
• Translate business challenges into structured requirements, transformation initiatives, and scalable solution concepts.
• Lead transformation initiatives from discovery and planning through implementation, UAT, go-live, adoption, and post-launch measurement.
• Coordinate across Digital Solutions, enterprise platforms, IT, Information Security, Data, Product, Technology, and external partners.
• Drive adoption and ensure implemented solutions deliver sustainable business value, not simply successful deployment.
• Establish governance around requirements, documentation, testing, readiness, and operational handover.
• Evaluate technologies, including AI, automation, low-code platforms, and cloud capabilities, based on genuine business value and feasibility.
• Lead and develop the Digital Transformation team, building strong capabilities in process improvement, business analysis, change, and transformation delivery.

• 5+ years of relevant experience in digital transformation, business systems, process improvement, enterprise applications, technology consulting, or a related field.
• Proven experience delivering cross-functional transformation initiatives from discovery through implementation and adoption.
• Strong experience in business process mapping, process re-engineering, requirements analysis, and solution definition.
• Experience working with enterprise applications, automation, integrations, or digital platforms.
• Strong project and program management capabilities, with experience managing multiple initiatives and competing priorities.
• Excellent stakeholder management skills and the ability to work effectively with both senior business leaders and technical teams.
• Strong analytical thinking and the ability to turn complex, ambiguous business problems into structured, actionable initiatives.
• A practical understanding of change management, adoption, and business value realization.

• Experience in a high-growth technology, e-commerce, logistics, fintech, marketplace, or similarly fast-paced environment.
• Exposure to ERP, CRM, HR platforms, workflow automation, low-code solutions, AI-enabled applications, or cloud-based enterprise systems.
• Experience working with Agile delivery teams and modern software development life cycles.
• Relevant certifications in project management, Agile, business analysis, process improvement, or change management.

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Be Customer Obsessed
: “Focus on the customer and all else will follow.”

Act with Integrity
: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative
: “We constantly innovate and create solutions to bring a lasting positive impact.”

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