NCIS Help Desk Analyst Tier 1 | Top Secret clearance

Overview

Transform technology into opportunity as a Help Desk Analyst Tier 1 pe what’s next for mission‑critical government projects while shaping what’s next for your engineering career.

THIS POSITION IS PENDING FUNDING.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter‑terrorism (CT), counterintelligence (CI), and cyber matters.

• Initiate and resolve service request/problem incidents
• Consult with the user community to resolve technical problems and answer queries by telephone or self‑service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
• Route calls to product line specialists, application, or system support specialists
• Maintain and update records and tracking databases
• Alert management to recurring problems and patterns of problems
• Work with system administrators and developers to ensure services/incidents are completed
• Provide an outstanding customer service experience in a variety of circumstances across all organizational levels

• Security Clearance Level: Active Top Secret clearance.
• Required Experience: 2+ years of IT support experience in a Help Desk environment.
• Experience with Cisco switches and routers.
• Required
  
  Certifications:
  
  Security+ CE.
• Education: High School Diploma. AAS preferred.
• Location: Onsite at Quantico, VA.
• US Citizenship required.

• Growth: AI‑powered career tool that identifies career steps and learning opportunities.
• Support:
  An internal mobility team focused on helping you achieve your career goals.
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
• Community:
  Award‑winning culture of innovation and a military‑friendly workplace.

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

Salary and Benefit Information:
The likely hourly rate for this position is between $22.52 - $30.46. Salary will be set based on experience, geographic location, and possibly contractual requirements and could fall outside of this range.

About Our Work:
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans.