NCIS Help Desk Analyst Tier I | Top Secret clearance

Transform technology into opportunity as a Help Desk Analyst Tier I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Our work depends on Help Desk Analyst Tier I joining our IT Technology Development division within the NCIS ITD organization in Quantico, VA.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters.

• Initiate and resolve service request/problem incidents
• Track IT equipment and ensure database is up-to-date
• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
• Route calls to product line specialists, application, or system support specialists
• Maintain and update records and tracking databases
• Alert management to recurring problems and patterns of problems
• Work with system administrators and developers to ensure services/incidents are completed

• Security Clearance Level: Active Top Secret clearance.
• Required Experience: 2+ years of IT support experience in a Help Desk environment
• Experience with Remedy or other ITSM tools
• Required
  
  Certifications:
  
  Security+ CE
• Education: High School Diploma
• Location: Onsite at Quantico, VA
• US Citizenship required

• Experience with Active Directory

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $21.82 - $28.19. Salary will be set based on experience, geographic location and possibly contractual requirements.

We are an Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans