Help Desk Analyst

Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Analyst to provide Customer Service Center support to a client located in Quantico, VA. The ideal candidate will have experience applying best practices to service delivery in a large enterprise environment and a track record of meeting or exceeding contractual service level agreements. This position offers growth opportunities to other IT fields including Security Operations, Information Assurance, System Administration, Network Engineering, and Unified Communications.

• Provide technical support and troubleshooting assistance to end-users
• Initiate and resolve service requests and incidents
• Install, configure, and maintain computer hardware and software
• Assist with the setup and maintenance of user accounts and permissions
• Work with system administrators and developers to ensure services/incidents are completed
• Document all support activities and resolutions in the ticketing system
• Follow standard operating procedures for incident management and escalation
• Provide an outstanding customer service experience across all organizational levels

• Proven experience as a Help Desk Analyst or Customer Service Support
• Strong knowledge of Windows operating systems and desktop support
• Ability to diagnose and resolve hardware and software issues
• Excellent problem-solving skills and attention to detail
• Active Directory experience preferred
• DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
• Initial Secret clearance is required to start; must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred

• Competitive compensation
• Paid time off includes 10 federal holidays and 15 additional days
• Bereavement Leave
• Parental Leave
• Company-paid STD and LTD
• Life and AD&D Insurance
• Medical, Prescription, Dental, and Vision Coverage
• 401k Savings with company match
• Employee referral program

If you are a motivated individual with a passion for providing technical support, we want to hear from you. Join our team as a Help Desk Analyst and help ensure smooth operations for end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!