NCIS Help Desk Analyst Tier 2 | Night Shift Top Secret clearance

NCIS Help Desk Analyst Tier 2 | Night Shift 10:00pm - 6:00am | Active Top Secret clearance

General Dynamics Information Technology (GDIT)

Location:

Quantico, VA

Shift: Monday – Friday, 10:00 pm – 6:00 am EST (Night Shift)

Salary:
Hourly rate $25.92 – $35.08 (based on experience, location, and contract)

Transform technology into opportunity as a Help Desk Analyst Tier 2 with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. In this role, you’ll be at the forefront of innovation, supporting the NCIS ITD organization in Quantico, VA.

• Initiate and resolve service request/problem incidents.
• Consult with the user community to resolve technical problems and answer queries by telephone or self‑service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Use problem‑solving skills to diagnose, identify, isolate, and analyze problems utilizing historical database records.
• Route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases.
• Alert management to recurring problems and patterns of problems.
• Work with system administrators and developers to ensure services/incidents are completed.
• Provide an outstanding customer service experience in a variety of circumstances across all organizational levels.

• Active Top Secret clearance (must currently possess and be able to obtain).
• 5+ years of IT support experience in a Help Desk environment.
• Experience with Cisco switches and routers.
• Security+ CE certification.
• Education:
  
  High School Diploma (AAS preferred).
• US citizenship required.
• Onsite at Quantico, VA.

• Growth: AI‑powered career tool that identifies career steps and learning opportunities.
• Support:
  Internal mobility team focused on helping you achieve your career goals.
• Rewards:
  Comprehensive benefits and wellness packages, 401(k) with company match, paid time off, and competitive pay.
• Community:
  Award‑winning culture of innovation and a military‑friendly workplace.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting