IT Specialist Security Clearance

Position: 4133 Staff IT Specialist with Security Clearance
GENERAL DUTIES:
* Provide end user support for a custom application that is used by 3000+ users.
* The Staff IT specialist will support users with application configuration, configuration resets, data export, application use and other end user questions.
* The ideal candidate will be customer focused and have experience working people to understand an application that requires a level of expertise to operate.
* Clear explanations, patience with user issues and quick responses are critical.
* Our team will train the candidate on all aspects of the user interactions.

* There is a lot of opportunity to grow beyond the help desk into cloud engineering and software development.

REQUIRED QUALIFICATIONS:

* Bachelor's Degree and Minimum of two (2) years of experience as a help desk person or customer support team. Without a Degree, 4 years of direct experience

* Experience with ensuring high levels of customer satisfaction through support to customer issues and needs.

* Excellent verbal and written communication skills.
DESIRED

QUALIFICATIONS:

* Experience with Mobile application support

* Experience providing the "customers" voice to the testing process
CLEARANCE:
* Top Secret minimum