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IT Specialist Security Clearance
Job in
Quantico, Prince William County, Virginia, 22134, USA
Listed on 2026-01-06
Listing for:
Procession Systems
Full Time
position Listed on 2026-01-06
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
GENERAL DUTIES:
* Provide end user support for a custom application that is used by 3000+ users.
* The Staff IT specialist will support users with application configuration, configuration resets, data export, application use and other end user questions.
* The ideal candidate will be customer focused and have experience working people to understand an application that requires a level of expertise to operate.
* Clear explanations, patience with user issues and quick responses are critical.
* Our team will train the candidate on all aspects of the user interactions.
* There is a lot of opportunity to grow beyond the help desk into cloud engineering and software development.
REQUIRED QUALIFICATIONS:
* Bachelor's Degree and Minimum of two (2) years of experience as a help desk person or customer support team. Without a Degree, 4 years of direct experience
* Experience with ensuring high levels of customer satisfaction through support to customer issues and needs.
* Excellent verbal and written communication skills.
DESIRED
QUALIFICATIONS:
* Experience with Mobile application support
* Experience providing the "customers" voice to the testing process
CLEARANCE:
* Top Secret minimum
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