Deskside​/PIV Card ; Mid

Overview

Deskside/PIV Card Support – Quantico, VA

Pay From: $30.00 per hour

• Top Secret Clearance required
• Experienced Deskside/PIV Card Support Specialist
• 3+ years of IT experience
• Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.
• Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment.
• Must possess excellent IT technical skills, customer service skills, work completely independently supporting users and resolving their IT issues while representing assigned service unit, follow directions, and be self-motivated to complete assignments, research and apply solutions.
• Competent to work on complex technical IT assignments.
• Bachelors required or an additional 4 years of experience

• Performs all levels of IT duties from routine installations and maintenance to IT tasks that are complex in nature under limited, general guidance.
• Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
• Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
• Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
• Analyze and assess customer service requests and provide prompt technical solutions.
• Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
• Prepare progress/status reports and submit to team leads as required.
• Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
• Identify and document areas for process improvements.
• Contact and effectively communicate with users by telephone, electronic communications, or in person.
• Prepare equipment for reuse or surplus of property actions.
• Provide technical support for customers assigned to remote locations as required.
• Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
• Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
• Performs IT support duties and related problem solving using desktop IT skills, demonstrating IT desktop experience, good judgement, and initiative.
• Works well both as part of a team as well as independently, with the ability to lead a technical team, successfully completing tasks while receiving only general guidance on assignments and solutions.
• Performs technical work of a professional level using standard techniques, concepts and procedures.
• Highly skilled to work independently on technical assignments and projects, meeting deadlines.
• Contributes to and leads others with complex problem solving.
• Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems.
• Works with government personnel and others, leads other contractors to complete IT tasks and projects as necessary.

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.