IT Specialist

Overview

Be Challenged and Make a Difference
. In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At Ana Vation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.

Description of Task to be Performed: Provide end user support for a custom application that is used by 3000+ users. The Staff IT specialist will support users with application configuration, configuration resets, data export, application use and other end user questions. The ideal candidate will be customer focused and have experience working with people to understand an application that requires a level of expertise to operate.

Clear explanations, patience with user issues and quick responses are critical. Our team will train the candidate on all aspects of the user interactions. There is a lot of opportunity to grow beyond the help desk into cloud engineering and software development. This position is on-site with our customer in Quantico, VA. This position requires an active TS/SCI with a CI Polygraph.

• Provide end user support for a custom application used by 3000+ users, including configuration, configuration resets, data export, application use, and other end user questions.
• Support users with a customer-focused approach and work with people to understand an application that requires specialized expertise.
• Provide clear explanations, be patient with user issues, and respond quickly.
• Team will train the candidate on all aspects of the user interactions.
• Identify opportunities for growth beyond the help desk into cloud engineering and software development.
• Work on-site with our customer in Quantico, VA.
• Maintain an active TS/SCI clearance with a CI Polygraph.

• Bachelor’s Degree and Minimum of two (2) years of experience as a help desk person or customer support team. Without a Degree, 4 years of direct experience.
• Clearance: TS/SCI CI Poly
• Experience with ensuring high levels of customer satisfaction through support to customer issues and needs.
• Excellent verbal and written communication skills.

• Experience with Mobile application support
• Experience providing the “customers” voice to the testing process

• Generous cost sharing for medical insurance for the employee and dependents
• 100% company paid dental insurance for employees and dependents
• 100% company paid long-term and short-term disability insurance
• 100% company paid vision insurance for employees and dependents
• 401k plan with generous match and 100% immediate vesting
• Competitive Pay
• Generous paid leave and holiday package
• Tuition and training reimbursement
• Life and AD&D Insurance

Ana Vation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.

If you want to grow your career and make a difference while doing it, Ana Vation is the perfect fit for you!

Ana Vation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.