User Support Specialist

Job Title

User Support Specialist

Join Life Cycle Engineering in support of the NCIS IT support services mission headquartered in Quantico, Virginia. The Information Technology Directorate (ITD) supports the NCIS core mission areas to investigate and defeat criminal, terrorist, and foreign intelligence threats by planning for and providing services through appropriate use of the people, equipment, technology, and infrastructure resources of the United States (U.S.) Navy and Marine Corps.

As a User Support Specialist, you will and operate a centralized service desk and oversee user support and help desk specialist resolving request/problem incidents. This position is expected to start in Q3 of 2026.

Must have an active DoD Top Secret /SCI Secret Clearance.

• Ensure all tickets are properly resolved as quickly as possible.
• Coordinate technical support from other administrators and developers as required.
• Measure effectiveness of incident/problems to determine resolution rates, potential system wide issues.

• Minimum of ten (10) years of experience, of which at least five years must be specialized. Specialized experience includes management of help desks in a multi-server environment, comprehensive
• Security Plus certification (Security+) or equivalent.
• Minimum Microsoft Certified Solutions Associate (MCSA) certification at start.
• Knowledge of PC operating systems, e.g. Windows, as well as networking and mail standards and supervision of help desk employees.
• General experience includes information systems development, network and other work in the client/server field, or related fields.
• Must have demonstrated ability to communicate orally and in writing and a positive customer service attitude.
• Experience in the day-to-day operation of a service desk.
• Experience with customer relationship management.
• ITIL training and/or certification a plus.

• Travel will be required to support this task (up to 25% travel)
• Regular physical activity to include walking, climbing stairs, bending, stooping, reaching, lifting (up to 30 pounds), and standing; occasional prolonged sitting
• Ability to speak, read, hear and write, with or without assistance
• Ability to use phone and computer systems, copier, fax and other office equipment

• Affordable Medical/Dental/Vision Plans for employees and their families
• Free Employee Life and Disability Insurance, with supplemental coverage options available
• Health Savings Account and Flexible Savings Account options
• Company matched 401(k) & company-funded Employee Stock Ownership Program (ESOP)
• Paid Vacation, Holiday, Sick Leave
• Continuing Education and Professional Development programs at all levels
• Flexible Schedules and Relaxed Dress Code
• Employer-sponsored events, social collaboration, and open communication
• Free access to an extensive online training library, including certification prep
• Bonus Program for outstanding contributions, Employee Referral Program, numerous Recognition Opportunities, and more...

* Benefits may vary by business unit and location.

Life Cycle Engineering is an equal opportunity employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, genetic information, application for or service in the military or status as a disabled veteran or veteran, because of or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation, and any other status protected by applicable state or federal law.