Hardware Deployment Technician

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Empower AI is seeking a Hardware Deployment Technician to plan and execute workstation, laptop, and peripheral deployments and hardware refresh waves for a Department of War agency at its headquarters campus across NIPRNet, SIPRNet, and JWICS enclaves. The technician analyzes refresh eligibility and inventory data to build deployment schedules, determines the correct image, configuration, and data migration approach for each user and enclave, coordinates with users and asset management, executes deployments with STIG-compliant images and encryption verification, and processes replaced equipment for reuse or disposition.

The role keeps the fleet current and the asset records accurate. This is a salaried, FLSA-exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

THIS IS AN ONSITE ROLE IN QUANTICO, VA (RKB) WITH UP TO 10% OF TRAVEL INVOLVED.

JOB DUTIES:

• Analyze hardware refresh eligibility, warranty, and inventory data to plan deployment waves and schedules, coordinating with users, supervisors, asset management, and endpoint engineering.

• Determine the correct image, configuration, peripherals, and data migration approach for each deployment based on user role, hardware model, and enclave, and execute deployments using STIG-compliant images and automated provisioning with encryption and security posture verification.

• Process replaced equipment: analyze condition and lifecycle status, determine redeployment or disposition, coordinate data sanitization, and update the authoritative asset inventory, tagging, and custodian records.

• Track deployment metrics (units deployed, first-time success, cycle time) and recommend process and logistics improvements for the Customer Support Metrics Dashboard and hardware refresh planning.

• Analyze escalated Tier II incidents involving desktops, laptops, thin clients, peripherals, and printers to determine root cause and business impact, and independently determine the appropriate resolution approach, including when to repair, reconfigure, re-image, replace, or
  ** escalate**.

• Evaluate workstation configuration, software, driver, and operating system issues against the enterprise baseline and STIG requirements, determine required corrections, and implement approved changes using administrative privileges.

• Determine appropriate deployment approach for new and replacement workstations, including image selection, configuration options, and data migration method, and execute deployments using STIG-compliant images and automated provisioning tools (e.g., MECM/SCCM, PXE).

• Diagnose desk-side network connectivity issues (wired, Wi-Fi, VPN, docking, IP configuration), distinguish endpoint faults from infrastructure faults, and…