VTC Engineer

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active‑duty and veteran employees.

Empower AI is seeking a VTC Engineer to engineer, administer, and sustain enterprise video teleconferencing infrastructure for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves, including secure VTC. The engineer manages VTC bridges and management platforms (e.g., Cisco Meeting Server/TMS, Expressway, Webex/Zoom for Government room integrations), room system codecs and endpoints, and scheduling and monitoring; provides Tier II/III resolution for escalated VTC incidents;

maintains VTC Service Readiness to the PRS availability standard; leads VTC site surveys and installation projects; and ensures VTC systems are STIG-compliant and RMF-ready. As a TS/SCI privileged user, the engineer supports classified VTC on SIPRNet and JWICS. This is a salaried, FLSA‑exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

THIS IS AN ONSITE ROLE IN QUANTICO, VA (RKB) WITH UP TO 10% OF TRAVEL INVOLVED.

JOB DUTIES:

• Engineer, administer, and maintain VTC infrastructure across enclaves: bridges and conferencing servers, management and scheduling platforms (e.g., TMS), Expressway traversal, room system codecs and peripherals, and integrations with Webex, Zoom for Government, Microsoft Teams Rooms, and Adobe Connect.

• Provide Tier II/III engineering resolution for escalated VTC incidents, analyzing SIP/H.323 signaling, traversal, bandwidth/QoS, and endpoint behavior to determine root cause and implement permanent fixes; coordinate with the VoIP Engineer and network teams.

• Maintain VTC Service Readiness to the PRS uptime/availability standard through proactive monitoring, preventive maintenance, and readiness procedures; lead VTC site surveys, room designs, Project Installation Plans, and installations for new rooms and refreshes.

• Own STIG/SRG compliance, firmware baselines, ACAS remediation, and RMF/ATO evidence in eMASS for VTC systems, including secure VTC on SIPRNet and JWICS, and provide VTC availability data for the Customer Support Metrics Dashboard.

• Administer and maintain enterprise unified communications infrastructure including Cisco Unified Communications Manager (CUCM), Unity Connection, Expressway, voice gateways, session border controllers, and VTC infrastructure (bridges, TMS, endpoints) across multiple security enclaves.

• Provide Tier II/III engineering support for escalated voice and video incidents, performing in-depth analysis of call detail records, traces, SIP/H.323 signaling, QoS, and network behavior to identify root causes and implement permanent fixes.

• Perform technical site surveys for new locations and expansions to assess power, networking, cabling, QoS, and A/V requirements, and produce formal findings reports and…