IT Specialist II; Mid-Level Network Monitoring & Operations Program

IT Specialist II (Mid-Level) – Network Monitoring & Operations Program - (_1.1)

At Stratas Corp, our mission strives to put employees first while still being recognized as a leader in the Department of Defense Information Technology sector. We believe in a continuing pursuit of customer satisfaction and operational excellence while exceling in service innovation. We are looking for employees who value corporate culture, leadership, diversity, and commitment to quality, because we are #Team Stratas.

The IT Specialist II supports enterprise network operations through continuous monitoring, troubleshooting, analysis, and incident response activities. This position serves as a key member of the Network Operations Center (NOC) team and is responsible for leveraging Solar Winds and other enterprise monitoring tools to identify, isolate, diagnose, and resolve network performance and availability issues across mission-critical environments.

The successful candidate will possess strong hands‑on experience using Solar Winds for enterprise network monitoring and troubleshooting and will be capable of translating monitoring data into actionable operational solutions. This role requires a solid foundation in networking technologies, incident management, and enterprise IT operations supporting Department of Defense (DoD) environments.

• Monitor enterprise network infrastructure utilizing Solar Winds and related enterprise monitoring tools.
• Identify, isolate, and troubleshoot network outages, performance degradation, latency issues, packet loss, and connectivity problems.
• Maintain situational awareness of network health, system availability, and operational status across supported environments.
• Support continuous monitoring efforts to ensure optimal network performance and availability.
• Utilize Solar Winds Network Performance Monitor (NPM) and associated modules to monitor and analyze network activity.
• Review and interpret Solar Winds alerts, events, logs, performance data, and historical metrics.
• Investigate root causes of network incidents using monitoring and diagnostic tools.
• Generate recommendations for issue resolution, escalation, and performance improvements.
• Monitor network devices and infrastructure components including routers, switches, servers, interfaces, circuits, and other connected systems.
• Diagnose and resolve network performance issues affecting enterprise services.
• Troubleshoot:
  • Device and interface availability issues
  • Bandwidth utilization concerns
  • CPU and memory utilization issues
  • Interface and transmission errors
  • Network performance anomalies
  • Routing and switching problems
• Respond to monitoring alerts and operational incidents in accordance with established procedures.
• Document troubleshooting activities, resolutions, and escalation actions.

• Support enterprise networking technologies and services, including:
  • TCP/IP
  • DNS
  • DHCP
  • VLANs
  • Routing and Switching
  • SNMP
  • Network performance monitoring tools
• Assist with maintaining network reliability, performance, and operational readiness.
• Support implementation and validation of network changes and upgrades.

• Collaborate with engineering, cybersecurity, and operations teams to resolve service-impacting issues.
• Maintain accurate operational documentation and incident records.
• Participate in problem management and continuous service improvement initiatives.
• Contribute to meeting organizational service level agreements (SLAs) and operational objectives.

• High School Diploma or equivalent required.

• Minimum of three (3) years of experience supporting enterprise IT operations, network monitoring, network administration, or Network Operations Center (NOC) environments.
• Demonstrated hands‑on experience using Solar Winds for enterprise monitoring and troubleshooting.
• Experience identifying and resolving network availability and performance issues in complex enterprise environments.

• CompTIA Security+ certification required.

• Active Secret Clearance required.

• Experience supporting Department of Defense (DoD) or Marine Corps enterprise networks.
• Prior experience in a Network Operations Center (NOC) environment.
• Experience with Solar Winds Network Performance Monitor (NPM) and additional Solar Winds monitoring modules.
• Familiarity with enterprise incident management and change management processes.
• Experience…