Tier 0 Center Analyst — AI Content; Hybrid
Listed on 2026-10-06
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IT/Tech
Information & Knowledge Management, Technical Writer, AI Evaluation, IT Business Analyst
Empower AI in Reston, VA hybrid, Quantico base seeks a Knowledge Center Tier 0 / Knowledge Analyst to build and tune public knowledge and the AI chatbot content enabling DoW users to self-serve. You’ll analyze ticket and chat logs, design guides, FAQs, and measure external deflection.
This role requires US citizenship, Active Secret clearance, 3+ years in knowledge management or technical writing, and experience with Service Now Knowledge Management. Hybrid role with up to 10% travel.
We would love to welcome a new Tier 0 Knowledge Center Analyst — AI Content (Hybrid) to our organisation in Quantico, VA, United States.
As a Tier 0 Knowledge Center Analyst — AI Content (Hybrid), you will play an important part at Empower AI in Quantico, VA, United States.
We invite applications for the Tier 0 Knowledge Center Analyst — AI Content (Hybrid) position located in Quantico, VA, United States.
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