Senior Tier I Analyst: Quality & Mentoring Lead
Listed on 2026-10-07
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IT/Tech
Empower AI is seeking a Senior Tier I Agent (Quality and Mentoring) to lead Tier I operations for a DoD mission, onsite at Quantico, VA. You will drive resolution strategy, QA, knowledge management, and coaching across analysts while ensuring SLA adherence and customer satisfaction.
This is an exempt, salaried role with travel up to 10% and opportunities to influence the CX roadmap. The ideal candidate is a seasoned IT service desk professional with a decade of progressive enterprise support,
Step into the Senior Tier I Analyst:
Quality & Mentoring Lead role at Empower AI in Quantico, VA, United States and grow with us.
This position is for the Senior Tier I Analyst:
Quality & Mentoring Lead role at Empower AI.
We are seeking a motivated Senior Tier I Analyst:
Quality & Mentoring Lead to join Empower AI in Quantico, VA, United States.
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