Tier II Onsite Support

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai .

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai .

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

This position will support our newly awarded DCSA contract.

Empower AI is seeking a VIP Support Technician to provide white-glove, high-touch technology support to the senior executives and leadership of a Department of War agency at its headquarters campus across NIPRNet, SIPRNet, and JWICS enclaves. The technician anticipates and prevents issues through proactive readiness checks of executive workstations, mobile devices, conference rooms, and VTC; responds immediately and discreetly to executive incidents;

determines resolution approach under time pressure and high visibility; and coordinates with communications, endpoint engineering, and security teams so leadership technology simply works. This role requires exceptional judgment, discretion, and communication with senior Government officials. This is a salaried, FLSA-exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

• Provide proactive, discreet, high-touch support to senior executives and their staff: scheduled readiness checks of workstations, laptops, mobile devices, executive conference rooms, and VTC across enclaves, and pre-meeting technology verification for leadership events.
• Respond immediately to executive incidents and PL1/PL2 issues affecting leadership, determine the fastest effective resolution or workaround, and coordinate communications, endpoint engineering, and security resources as needed.
• Plan and execute executive workstation and device deployments, refreshes, and travel configurations, determining configuration options and security requirements within enterprise standards.
• Maintain executive support procedures, device inventories, and preferences documentation, and analyze executive-facing incidents to recommend preventive and infrastructure improvements.
• Serve as the senior diagnostic authority for Tier II, performing in-depth log, trace, and behavior analysis of the most complex hardware, operating system,…