AV​/VTC Support Specialist

Role
: AV/VTC Support Specialist

Location
:
Quantico, VA

Education
:
Associate degree (AV Technology, Electronics, Telecom, Info. Sys., or related)

Training
: N/A

Certifications
:
Recommended certs include CTS – AVIXA; CTS-I;
Crestron Certified Technician;
Extron AV Associate/Pro;
Cisco Collaboration Endpoint; or Security+

Years of Experience
: 3+ years; experience may be considered as an alternative to foundational qualifications.

Clearance
Level & Investigation
:
Secret

Job
Description
:

Provide AV/VTC Technical Support, including, but not limited to:

• Provide user-level configuration, functionality, & operation checks; AV/VTC system operation; status reporting; monitoring; inventorying; preventative maintenance; & user-level troubleshooting for AV/VTC equipment & systems.
• Configure AV/VTC equipment for proper user operation & troubleshooting problems that occur before or during AV/VTC events, classes, & meetings.
• Operate complex AV systems in auditoriums, lecture halls, classrooms, & conference rooms in support of events, classes, & meetings.
• Operate auditorium production equipment such as lighting, camera, mics, & recording equipment in support of events, classes, & meetings.
• Provide AV/VTC system operational support outside of normal working hours & provide surge support capacity in times of event saturation.
• Conduct scheduled operational checks of AV/VTC systems & equipment & report operational status per Government direction.
• Configure & troubleshoot problems with AV systems & associated computer equipment in classrooms.
• Assist in scheduling events, classes, & meetings involving use of AV/VTC assets.
• Instruct users in proper operation of AV/VTC systems & perform physical equipment setup of auditoriums, lecture halls, & classrooms.
• Possess knowledge of & experience in operation of AV/VTC systems for example Crestron, Extron, & Cisco.
• Respond to AV/VTC-related customer trouble calls & support requests to include updating trouble tickets in IT/AV ticket tracking SW or system.
• Support moving, replacing, & installing AV/VTC equipment in support of events, classes, meetings, & tech refresh projects.