Strategy & Operations Lead, Community Center

What We’re Looking For
We're looking for someone who is strategic, organised and proactive, with the confidence to bring clarity and structure to fast-moving, cross-functional work.

You do not need to come from a community management background to succeed in this role. We welcome candidates with transferable experience from a wide range of professional backgrounds, including programme or project management, operations, business analysis, consulting, or other roles involving strategy, process design, stakeholder management and data-driven decision-making.

About

The Role
As a Strategy & Operations Lead for Airbnb's Community Center team, you will help turn fast-moving, day-to-day work into clear, data-informed strategies that scale. Community is at the heart of what Airbnb does, and the Community Center team brings this to life through online host engagement. This is a senior role, sitting alongside Airbnb's Community Center Engagement Lead, with a mandate that spans the whole team.

You will be responsible for developing and continuously improving the Operating System that connects the Champions program, platform moderation, and online host engagement to drive operational efficiencies in tooling and developing insights to drive decision making. You will also be a trusted thought partner to the other leads and to Airbnb stakeholders, helping connect the dots across the programme's roadmap.

If you love bringing order and clarity to complex, cross-functional work, think on your feet, and are energised by using data and tooling to make good teams even better, this role is for you.

Responsibilities

Partner with the Community Center Engagement Lead to develop and execute the engagement strategy, establish program KPIs, and connect with other community programmes, including Host Clubs and Private Forums

Act as a senior sounding board for the other leads, helping them pressure-test plans, unblock issues and stay connected to the wider programme

Help keep the leads aligned around one shared plan, surfacing where priorities overlap or compete and working through trade-offs with the Community Center Engagement Lead

Support the Community Center Engagement Lead in representing the team to Airbnb stakeholders, speaking confidently to team-wide progress when needed

Translate Airbnb's priorities and platform roadmap into a clear, strategic set of initiatives for the wider team with clear success metrics

Design, document and continuously improve the processes, workflows and SOPs the team operates within

Create clear, compelling materials and present confidently to executive-level stakeholders

Spot, raise and propose solutions to gaps and opportunities across team workflows and facilitate process improvements

Lead the rollout and team enablement of community tooling, processes and ways of working, making sure changes land cohesively and globally

Identify and lead opportunities to apply AI and automation across the team, building on Airbnb's platform tooling and integrations

Build automations into business-as-usual working across all seniorities of the team

Track the impact of AI-driven changes and embed learnings into how the team operates

Build performance frameworks and visualisations for team OKRs and KPIs, giving stakeholders a clear view of how the Community Center is performing

Use data to inform strategy, resourcing and prioritisation decisions across the team

Essential

Proven track record in a similar role (minimum 5 years), with experience in business operations, analytics, programme management and working cross-functionally with stakeholders at varying levels of seniority

Strong strategic, critical thinking and analytical skills, with the ability to research and provide well-informed answers

Excellent…