Claims Partnerships Advisor- Insurance

• Employer: Industrial Alliance, Auto and Home Insurance Inc.
• Other Possible Location(s): Montreal, Quebec
• Job category: Customer Service and Administrative Support

** This position can be performed remotely from anywhere in Quebec.

Build the future with us

Are you driven by claims management, customer experience, and the development of lasting partnerships? Would you like to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future?

As a Claims Partnerships Advisor
- Home Insurance, you will play a key role in developing and maintaining a network of suppliers and partners that meets the needs of the Assistance and Claims sector, while monitoring partner performance and supporting the growth of these business relationships.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Claims Partnerships Advisor
- Home Insurance, you’ll be at the core of our mission. Here are the main responsibilities:

• Select partners and analyze service proposals
• Establish shared objectives with partners and support them in achieving their goals
• Develop partnership strategies to meet the needs of the Assistance and Claims sector across different regions
• Participate in negotiating agreements
• Conduct qualitative and quantitative partner assessments in accordance with established procedures
• Work with suppliers to ensure compliance with agreements, policies, and procedures
• Assess the potential impact on partners when decisions are made in significant cases and take appropriate action
• Advise the Director, Property Estimating and Partnerships, on the development of business strategies
• Conduct comparative cost-benefit analyses of agreements with suppliers and partners
• Handle complaints and concerns involving business partners
• Collaborate with claims adjusters and business partners on disputed cases to facilitate resolution

What could accelerate your success in this role

We’re looking for someone who:

• Has a college diploma or other relevant education
• Has at least three years of relevant experience related to the role
• Has a strong understanding of the property and casualty insurance industry and post-loss services
• Is recognized for their strong communication skills
• Stands out for their negotiation skills and ability to build and maintain strong business relationships
• Demonstrates a strong customer focus and sound business judgment
• Is recognized for their analytical abilities and strong synthesis skills
• Demonstrates sound decision-making skills, autonomy, and a strong sense of accountability
• Has an advanced level of French proficiency, as the role requires clear and effective communication with French-speaking clients, business partners, suppliers, and internal stakeholders on a regular basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence
• AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative work spaces
• Competitive retirement savings plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Employee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!

iA Financial Group…