Customer service agent

Mission    The art of customer service: your area of excellence! As the main point of contact for our customers, you will play a key role within our team. Thanks to your organizational skills and communication abilities, you will be essential in understanding and anticipating the needs of our B2B customers. This position will not only allow you to contribute to customer satisfaction, but also to support sales growth and increase Soucy's visibility.

It's a strategic opportunity that makes you a key player in our collective success!

In this position, you will have the opportunity to:

Provide and send customers quotes and all the information they need to follow up on their projects
Manage various refills made to customers
Support and collaborate with the sales team, particularly with the Business Development Manager
Assist and support the product development team in following up on projects with customers
Follow up on and manage customer orders and complaints
Ensure that our manufacturing system is updated with new price lists
Perform all other related tasks

* Please note that this is a permanent position
* Is this the perfect job for you? Send us your application now!
Profile     With the following skills and qualities, you will be successful in this role:
Relevant training and/or experience in customer service

Fluency in French and English, both spoken and written
Keen sense of priority management
Resourcefulness and autonomy
Teamwork orientation
Professionalism and interpersonal skills
Ability to work under pressure

And these assets will strengthen your impact:
Experience in customer service in the manufacturing industry
Proficiency in Microsoft 365
Proficiency in the Salesforce platform

Benefits designed to take you far!
A flexible program tailored to your needs (flexible hours, compressed schedule, teleworking, and more)
Free access to electric charging stations

And even more
A healthy and safe environment and a health committee to ensure your well-being on a daily basis
Discounts on our Kimpex products to fuel your passion for motorsports