Web Customer Service Associate

Position: Full-Time Web Customer Service Associate
Location: Quebec

Become a part of Simons' innovative Web Customer Service team in Quebec City, providing premier support to online shoppers. Use your communication skills to connect and enhance their shopping journey.

In this full-time role, Web Customer Service Associates at Simons will directly assist customers with inquiries about orders, merchandise, and returns. Your proficiency in both English and French will be key in delivering exceptional service. Embrace this chance to work in a supportive environment that values collaboration and personal growth.

Key Responsibilities:

• Assist customers with inquiries about their online orders

• Provide information about the Les Simons loyalty program

• Communicate effectively in English and French

• Work closely with team members for a unified service approach

• Navigate IT systems to support customers efficiently

Requirements:

• Excellent communication skills in English and French

• Strong organizational and attention-to-detail abilities

• Experience in an IT-driven work setting

• A friendly and empathetic demeanor with clients

• Team-focused attitude towards problem-solving

Make a difference in customer satisfaction and grow with Simons in Quebec City.
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