SP Data Digital Retention Sales Associate

Location: Quebec City

Become a key player in customer satisfaction as a Retention Sales Associate for SP Data Digital. This fully remote role in Canada emphasizes sales skills to enhance customer loyalty and resolve technical issues.

You will utilize 1+ years of call center experience to tackle cancellation requests, promote contract renewals, and support customers facing complex account situations. By delivering multi-service technical support, you will build trust and provide exceptional customer service throughout the customer's journey.

Key Responsibilities:

• Drive customer loyalty through contract renewals

• Support sensitive account changes with professionalism

• Diagnose and resolve Internet and TV service issues

• Execute billing inquiries and service transactions accurately

• Create personalized solutions for customer concerns

Requirements:

• 1+ years in a customer-facing call center position

• Strong sales and retention capabilities

• Excellent problem-solving skills with technical services

• Demonstrated professionalism in complex scenarios

• Proficient in multitasking and data management

Leverage your sales acumen and customer service expertise with SP Data Digital’s supportive team in a remote setting.
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