NCR Voyix Strategic Customer Operations

Location: Quebec

Transform customer operations as a Customer Operations Leader at NCR Voyix in Quebec, Canada. This vital role engages in strategic account leadership and operational excellence across diverse markets.

In this position, you'll lead all elements of service delivery for strategic customers, ensuring profitable operations. Collaborate with sales, supply chain, and professional services to monitor customer satisfaction and drive performance improvements. You will leverage your 5+ years of experience to build strong alliances, facilitate regular review meetings, and resolve issues proactively.

Key Responsibilities:

• Serve as the point of contact for service delivery

• Develop key relationships with customer leadership

• Lead performance across critical KPIs

• Schedule and lead customer review meetings

• Analyze customer feedback for continuous improvement

Requirements:

• 5+ years of experience in Operations management

• Expertise in Convenience and Fuel Retailer software solutions

• Demonstrated leadership and organizational skills

• Fluent in English and French

• Willingness to travel domestically and internationally

Drive impactful growth and enhance customer relations as a Customer Operations Leader at NCR Voyix in Quebec.
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