Customer Experience Manager at Grainger

Location: Quebec

Lead a dynamic team at Grainger as the Customer Experience Manager in a hybrid work environment. Drive operational excellence and transform customer relationships within a vibrant workplace.

As the Manager of Customer Experience, you will oversee a team of 15 members, focusing on performance enhancement and compliance with company objectives.

Your role emphasizes coaching, recruiting, and implementing process improvements to elevate customer service delivery. Partnering with stakeholders, you will identify opportunities for efficiency and customer satisfaction while adapting to changing demands.

Key Responsibilities:

• Guide and coach a team to achieve performance targets

• Enhance collaboration among stakeholders for service improvement

• Lead problem-solving initiatives to address customer issues

• Implement automation and performance improvement strategies

• Manage team workflows for operational success

Requirements:

• Bachelor's Degree preferred;
High School Diploma required

• 3+ years' experience in customer service

• 1+ years of supervisory experience required

• Strong communication and interpersonal skills

• Familiarity with CRM and SAP applications

Bring your leadership and strategic problem-solving skills to enhance customer experiences at Grainger.
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