Receptionist, Customer Service​/HelpDesk

Status: Part-time

Schedule Type
:
Evening and weekends

Salary
: $18 per hour

Established in 1971, this formidable sports complex offers its members 20 tennis courts and a sports center of over 10,000 square feet, located just minutes from downtown Montreal and the South Shore. You will find a team of professionals passionate and fully dedicated to its members.

Reporting to the Director of Member Services, the receptionist will provide professional and courteous customer service, reflecting the image of the Île des Sœurs Tennis Club.

• Welcome members:
  Direct them to the courts
  Handle payments
  Respond to their needs
• Welcome new clients:
  Inform them about our membership options and programs
  Provide all information related to the Club to guide them in choosing a membership
  Process memberships, take payments, and enter all relevant information into the computer system
  Provide documentation related to club activities and explain them
• Other tasks (non-exhaustive):
  Answer the phone
  Monitor access and ensure compliance with Club rules and regulations.
  Check court occupancy
  Be in contact with all Club employees

• Ability to work as part of a team
• Ability to work under pressure
• Committed to collaboration and customer experience
• Ability to identify customer needs
• 1 to 2 years of experience in a similar position

Bilingualism (French and English) spoken and written is required for this position, as we serve an international clientele.

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: