Customer Care Representative at EQ Bank

Location: Quebec City

Become a Customer Care Representative with EQ Bank and redefine customer experiences for nearly 4 million Canadians.

Your role will involve addressing inquiries and enhancing digital onboarding for optimal service delivery.

As a Customer Care Representative reporting to the Manager of the Customer Contact Centre, you will resolve issues directly through multiple channels, ensuring customer satisfaction and compliance with EQ Bank’s standards. This key role will allow you to interact with customers effectively, promoting EQ Bank's values while addressing their needs and enhancing overall service ratio.

Key Responsibilities:

• Provide exceptional customer service and support across communication channels

• Manage high volumes of calls and chats efficiently

• Facilitate seamless digital onboarding for new customers

• Strive for resolution of customer issues at the first contact

• Promote EQ Bank’s core values with every interaction

Requirements:

• 1-3 years in customer service or call center roles

• Post-secondary education in finance or hospitality preferred

• Previous banking experience is an asset

• Strong problem-solving and communication skills

• Ability to adapt to changing conditions and customer needs

Bring your expertise to EQ Bank, where your role will enhance customer interactions and drive positive banking experiences.
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