Air Customer Sales and Service

Position: Air Customer Sales and Service Role
Location: Quebec

Join Air Canada as a Customer Sales and Service Agent in Saint John, N.B., providing exceptional support to travelers. This full-time position focuses on creating positive experiences through effective communication and problem-solving.

Candidates in this role will utilize Air Canada's systems to assist customers with their travel plans. Your adaptability and reliability will be essential as you balance customer needs with operational priorities. This position demands efficient handling of travel situations and a strong customer service orientation.

Key Responsibilities:

• Assist customers through calls and chat requests

• Use reservation systems for bookings and modifications

• Identify and resolve customer needs effectively

• Manage travel changes and guide customers confidently

• Create positive service experiences through empathy

Requirements:

• High school diploma or equivalent

• Excellent English language skills;
French is preferred

• Availability for various shifts in a 24/7 environment

• Proven problem-solving and listening skills

• A strong commitment to teamwork and collaboration

Help shape memorable travel experiences as a valued team member at Air Canada.
#J-18808-Ljbffr