Customer Support iA Financial Group

Position: Customer Support Role with iA Financial Group
Location: Quebec

Launch your career in customer service with iA Financial Group, where putting people first is our priority. This Customer Support Role offers a collaborative workplace focused on service excellence.

In this role, you will respond to customer inquiries primarily via phone and email. Handling both English and French communications, you will assist with claims and follow-ups, ensuring a high standard of service. Your positive attitude and customer service expertise are essential in managing complex cases and contributing to team objectives.

Key Responsibilities:

• Answer incoming customer calls and emails effectively

• Perform outbound follow-up as required

• Provide clear explanations and document processes

• Update client records and manage unique cases

• Join team meetings to share improvement ideas

Requirements:

• Experience in a customer service capacity

• Fluency in both French and English

• Strong interpersonal and teamwork capabilities

• Proficient in using computer applications

• Ability to thrive under pressure

Enhance your career in a supportive role that values your contributions and fosters growth.
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