French Bilingual Customer Service Agent

Location: Quebec City

Elevate customer interactions with MCI as a French Speaking Customer Service Representative. Offer expert support to French-speaking clientele via phone, email, and chat.

MCI is looking for a customer-focused individual who thrives in a fast-paced environment. This role requires answering inquiries and resolving customer issues efficiently while maintaining service excellence. Candidates need to be fluent in French and English, organized, and possess strong communication skills. Join a supportive team committed to customer satisfaction and professional growth.

Key Responsibilities:

• Assist French-speaking customers through various communication channels

• Address inquiries, complaints, and resolve requests promptly

• Update and maintain customer information in internal systems

• Resolve customer issues while ensuring high service quality

• Collaborate with colleagues to improve customer support

Requirements:

• High School Diploma/GED

• Fluent in both French and English

• Previous experience in a customer service role

• Strong communication and problem-solving abilities

• Basic familiarity with CRM and ticketing systems

Help MCI deliver exceptional service to French-speaking customers and develop your career!
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