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Bilingual CS Specialist – Onboarding & Retention

Job in Quebec, Québec, Province de Québec, Canada
Listing for: Laylah
Full Time position
Listed on 2026-09-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management, Bilingual
Salary/Wage Range or Industry Benchmark: 60000 - 100000 CAD Yearly CAD 60000.00 100000.00 YEAR
Job Description & How to Apply Below
Location: Quebec

Laylah is seeking a Customer Success Specialist to own onboarding and drive long-term retention for Canadian clients. You will be the face and voice of Laylah, guiding customers through implementation, adoption, and ongoing success.

Responsibilities include onboarding design, client demos, proactive support, and collaboration with sales and leadership to improve the customer experience and retention metrics. Fluency in French and English is required.

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