Call Center Dispatcher

Job Description

Work Location :
Chisasibi

The Call Centre Dispatcher responds to calls for emergency and non-emergency assistance and in dispatching law enforcement, firefighting, or first responder. The incumbent is also responsible for updating, verifying and validating information through databases such as:
Canadian Police Information Centre (CPIC), Quebec Police Information Centre (CRPQ) and EEPF databases.

• Receive emergency calls from the public requesting police, first responders or fire emergency services.
• Collect all pertinent and critical information from the caller.
• Determine response requirements and relative priorities of situations in accordance with established procedures.
• Dispatch police or other emergency units as necessary and in accordance with established procedures.
• Maintain continuous contact with all units dispatched.
• Operate a variety of communications equipment, including radio consoles, telephones and computer systems.

• P erform database entry in ICO (EEPF database software).
• Maintain the database up-to-date and manage all access.
• Receive all requests for Criminal Record Check from local EEPF Officers.
• Treat requests and search relevant information using proper databases (CPIC, CRPQ and EEPF database).
• Compile information required by the EEPF Officers.

• Maintain up-to-date knowledge and skills in area(s) of responsibility.
• Perform by the Call Dispatch Center Coordinator.

• High School Diploma.
• Post-secondary training in Emergency Communications is an asset.
• Current certification in Standard First Aid and CPR Level C is an asset.

• Knowledge of computer databases and software programs.
• Experience in fire operations, public safety/health, emergency management, customer service, call centre operation is an asset.
• Experience as a Special Constable is an asset.

• Fluent in English and Cree.
• Fluent in French is an asset.

• Good knowledge of Cree communities, services, and knowledge of the Cree Culture.
• Ability to listen and speak to people in some state of distress.
• Strong communication and interpersonal skills.
• Ability to demonstrate sound and rapid decision making under stressful conditions.
• Strong organizational skills and ability to coordinate multiple tasks in a stressful environment.
• Proven ability to be discreet and maintain confidentiality.
• Strong attention to detail and accuracy.
• Demonstrated ability to work under pressure and to adapt to a changing environment.

• Typical office setting where there are no unusual physical demands.
• Requires flexible hours, rotational work shift is required.
• Willingness to follow adequate training.
• Must undergo a background check.

The Cree Nation Government may, at its discretion, waive any or all of the aforementioned requirement if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan determined by the Cree Nation Government as a condition of employment.