Bilingual Client Support Specialist

Location: Quebec City

Become a Bilingual Client Support Specialist at Amynta Group, where you will directly enhance client experiences while supporting Dealer clients and the sales team. This role demands fluency in French and English.

Reporting to the Manager of Customer Experience, you will provide vital support and assistance to Dealer clients, ensuring their needs are met promptly. Your responsibilities will encompass managing customer service activities, collaborating with the sales team, and coordinating with the Marketing department for effective material distribution. A strong focus on performance objectives and detailed documentation will be essential.

Key Responsibilities:

• Offer exceptional customer service and support

• Communicate with sales team via telephone and email

• Administer customer service coordination activities

• Liaise with the Marketing and Distribution teams

• Maintain precise CRM documentation for transactions

Requirements:

• Over 3 years of customer service experience

• Fluent in both French and English

• Excellent negotiation and conflict resolution abilities

• Experience with CRM systems and MS Office

• Capable of thriving in a fast-paced work environment

Contribute your skills in customer experience and service to Amynta Group and help drive client satisfaction.
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