Bilingual Collections Specialist

Position: BMO Bilingual Collections Specialist
Location: Quebec City

Join BMO as a Bilingual Pre-Delinquency Call Center Specialist focusing on effective client communication and collections. This evening role emphasizes sales and service in both English and French.

This position is ideal for candidates who thrive on providing excellent customer service while handling delinquent accounts. Collaborate with clients to develop payment plans and maintain strong relationships through effective communication. You will enhance the client experience by executing loss mitigation strategies.

Key Responsibilities:

• Collaborate on delinquent account evaluations

• Deliver tailored payment solutions to clients

• Build lasting client relationships through trust

• Attend to complicated customer inquiries promptly

• Facilitate transactions and maintain communication

Requirements:

• 3-5 years of relevant industry experience

• In-depth knowledge of Consumer Collections

• Bilingual communication skills mandatory

• Strong analytical and negotiation abilities

• Familiarity with BMO’s products and services

Contribute your expertise in bilingual customer interactions to support BMO’s objectives in collections and client satisfaction.