Internal Customer Support Representative

Location: Quebec City

Elevate customer service standards as an Internal Customer Support Representative in the HVAC sector in Quebec. Deliver effective support and solutions to clients every day.

Our client seeks a passionate individual to assist customers with their inquiries related to parts and services. This role involves managing orders, communicating with suppliers, and ensuring thorough follow-ups from inquiry to resolution. Your detail orientation and ability to multitask will be critical for success in this role.

Key Responsibilities:

• Answer customer calls and emails promptly

• Provide expert advice on parts and service options

• Process orders and ensure follow-up communication

• Coordinate with suppliers and internal teams

• Notify customers when parts are received

Requirements:

• Background in HVAC, automotive, or related fields

• Excellent customer service and communication skills

• Strong organizational skills with a solution-oriented mindset

• Ability to handle diverse priorities effectively

• Fluency in French and conversational English preferred

This role offers a robust entry point into a growing field focused on technical expertise and customer satisfaction.