Toronto Airport Customer Experience Specialist

Location: Quebec City

Join Air Canada as a Customer Experience Specialist at Toronto airport. Facilitate a positive journey for travelers by providing direct support and essential information during their time at the airport.

In this full-time, on-site position, you will contribute to a positive customer experience alongside a diverse team. Your focus will be on tasks like assisting with check-ins, issuing boarding passes, and ensuring travelers' needs are promptly met. This role requires mobility as you navigate the airport to aid customers effectively.

Key Responsibilities:

• Assist with customer check-in and boarding pass issuance

• Provide necessary information about flight schedules

• Help customers with special needs transit at the airport

• Move throughout the airport to designated work areas

• Ensure timely departures and overall customer satisfaction

Requirements:

• Availability for a 5-7 week training program

• Willingness to work rotating shifts, including weekends

• Capable of walking long distances and standing long hours

• Exceptional communication and teamwork abilities

• Proven reliability and strong attention to punctuality

Support travelers and excel in customer service with Air Canada at the Toronto airport.