Toronto Airport Customer Experience Specialist
Job in
Quebec City, Québec, Province de Québec, Canada
Listed on 2026-09-29
Listing for:
AIR CANADA
Full Time
position Listed on 2026-09-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Airport Operations & Services
Job Description & How to Apply Below
Join Air Canada as a Customer Experience Specialist at Toronto airport. Facilitate a positive journey for travelers by providing direct support and essential information during their time at the airport.
In this full-time, on-site position, you will contribute to a positive customer experience alongside a diverse team. Your focus will be on tasks like assisting with check-ins, issuing boarding passes, and ensuring travelers' needs are promptly met. This role requires mobility as you navigate the airport to aid customers effectively.
Key Responsibilities:
• Assist with customer check-in and boarding pass issuance
• Provide necessary information about flight schedules
• Help customers with special needs transit at the airport
• Move throughout the airport to designated work areas
• Ensure timely departures and overall customer satisfaction
Requirements:
• Availability for a 5-7 week training program
• Willingness to work rotating shifts, including weekends
• Capable of walking long distances and standing long hours
• Exceptional communication and teamwork abilities
• Proven reliability and strong attention to punctuality
Support travelers and excel in customer service with Air Canada at the Toronto airport.
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