Job Description & How to Apply Below
Lead the Customer Support team at Copeland in your next career step. This role focuses on managing workloads, improving team performance, and enhancing customer satisfaction.
As a Customer Support Team Leader, you will guide a dynamic team in achieving KPI targets while overseeing ticketing systems in Salesforce.
Your role involves managing escalations, working closely with the Software Team on critical issues, and facilitating customer training. This position is essential for maintaining Copeland’s high levels of service quality.
Key Responsibilities:
• Ensure team meets and exceeds monthly KPI targets
• Manage the Customer Support Salesforce ticket queue
• Monitor website support phone coverage for timely responses
• Serve as escalation point for high-priority customer issues
• Lead onboarding and training for new support team members
Requirements:
• High school diploma or equivalent required
• Minimum 2 years in a customer support role
• Experience troubleshooting software and hardware
• Strong problem-solving and communication skills
• Comfortable using ticketing and CRM systems
Utilize your leadership and customer service skills to enhance team performance at Copeland.
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