Field Service Technician - Trois-Rivières, Quebec

Field Service Technician - Trois-Rivières, Quebec, Canada

At Swisslog Healthcare, our Field Service Technicians are critical to our customer care and support initiatives. Our technicians are on the front-line, interfacing with our customers on a daily basis, keeping their systems up and running, ensuring optimal system performance, and improving patient safety, which in turn allows doctors and nurses to focus on critical patient care in hospitals across North America.

Field Service Engineers perform all Customer Support duties and responsibilities relating to Swisslog Healthcare products (Transport Automation and Pharmacy Automation), including preventive maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up of current systems, operator maintenance and user training, and promotion of company products and services as required. This position, located in Trois-Rivières, Quebec, will focus on our Pharmacy Automation (Medication Management) solutions.

If applying to this position, we ask that you please be sure to include an English resume along with your application.

Make an impact

• Provide scheduled preventive maintenance services, as well as corrective, 24/7 emergency, and paid services to customers in assigned area.
• Assist with start-up services on new products as required.
• Report product quality issues to senior technician and/or manager, and file quality reports as directed/required.
• Promote and assist with parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Train customers, and conduct periodic visits to monitor product performance and customer satisfaction.
• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.
• Maintain a clean and professional appearance at all times when working with customers.
• Adhere to and strictly enforce all company safety policies and procedures.
• Attend required training programs to keep current on system updates.
• Position may require some travel as well as holiday and weekend work. Extensive on-call is also required year-round (24/7/365).

• Assurer des services de maintenance préventive planifiés, des services correctifs à la demande, des services d'urgence 24 heures sur 24, 7 jours sur 7, et des services payants aux clients de la zone assignée.
• Aider à la mise en service des nouveaux produits Swisslog Healthcare, selon les besoins.
• Signaler les problèmes de qualité des produits à l'ingénieur senior et/ou au responsable, et remplir les rapports de qualité selon les instructions.
• Promouvoir et faciliter les commandes de pièces détachées, fournir des listes de pièces recommandées aux clients et recommender des niveaux de stock aux clients, selon les besoins.
• Former les clients, et effectuer des visites périodiques de service à la clientèle afin de contrôler les performances des produits et la satisfaction des clients.
• S'assurer que les documents administratifs requis, les bons de travail, les rapports de dépenses et les rapports d'indisponibilité, ainsi que les journaux de démarrage sont correctement remplis et traités en temps opportun.
• Une tenue correcte est exigée pour tous les contacts clients.
• Respecter et appliquer strictement toutes les politiques et procédures de sécurité de l'entreprise.
• Participer aux programmes de formation obligatoires afin de se tenir informé des mises à jour du système.
• Le poste peut nécessiter certains déplacements ainsi que du travail pendant les jours fériés et les week-ends. Une disponibilité importante est également requise tout au long de l'année (24 heures sur 24, 7 jours sur 7, 365 jours par an).

• Vocational school, related military experience, or job experience equivalent.
• 1-3 years field service experience with electro-mechanical products.
• Successful candidates will have an effective communication style that builds customers' trust and satisfaction.
• Ability to read blue prints, schematics and wiring diagrams to extract necessary…