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Technical Support Engineer
Job Description & How to Apply Below
Bachelor’s degree or diploma in Mechanical Engineering, Electrical Engineering, Automation, or a related field preferred
Experience- Experience with aerial work platforms or construction equipment (e.g., telehandlers, excavators) preferred
- Prior experience in technical support or after-sales service is an asset
- Solid knowledge of hydraulic systems, electrical control systems, and mechanical structures
- Strong troubleshooting and problem-solving skills
- Ability to read and interpret electrical schematics and hydraulic diagrams
- Proficient in Microsoft Office tools
- Fluent in English and French (spoken and written)
- Strong communication skills and customer service mindset
- Ability to travel and perform on-site service work
- Valid driver’s license
- Experience with AWP brands such as JLG, Genie, Skyjack
- Experience in technical training or team leadership
- Familiarity with the North American construction equipment market
- Response time to technical issues
- Warranty cost control
1. Technical Support & Troubleshooting
- Provide remote and on-site technical support to customers and dealers
- Diagnose and resolve issues related to electrical, hydraulic, and mechanical systems
- Handle complex technical cases and provide effective solutions
- Guide or participate in equipment installation, commissioning, repair, and maintenance
- Support customers with preventive maintenance to improve equipment uptime
- Travel to customer sites when necessary to perform service and repairs
- Deliver technical training to customers and service teams (structure, systems, operation)
- Develop and update technical documents, service manuals, and operation guides
- Collect field feedback and support product improvements
- Assist in warranty claims processing and technical evaluation
- Recommend spare parts selection and support inventory planning
- Track key component issues and coordinate with HQ on improvements
- Maintain strong relationships with customers to enhance satisfaction
- Support sales team with technical expertise (product selection, technical clarifications)
- Respond promptly to customer inquiries and service requests
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