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Job Description & How to Apply Below
Tasks
Support the daily operations of the gaming tables and all equipment.
Experience:
Ensure exceptional customer service, handle complaints professionally, and collaborate with the marketing team for customer loyalty and special events.
Ensure proper application of current rules and procedures and maintain the integrity of the games.
Track the performance of the rooms using key performance indicators (KPIs). Prepare analysis reports for management and suggest continuous improvements.
Supervise, mentor, and train the teams and contribute to maintaining a positive and motivating work environment. Ensure verification and validation of worked hours.
Participate in the recruitment and onboarding of staff.
Conduct visits and identify new prospects.
Perform all other related tasks.
Advantages
Enjoy a competitive salary.
Use your well-being days each year as you wish.
One paid day off on your birthday and your work anniversary.
Including 50% of group insurance premiums paid by the employer.
Salaries are paid weekly.
You will be reimbursed for travel between the two lounges, as we value your time and efforts.
Job requirements
Degree in hotel management, management, or a related field. Significant experience in the gaming industry may compensate for academic qualifications.
Experience in managing gaming rooms, casinos, or a similar environment (an asset).
Good understanding of casino games, especially table games and regulations (an asset).
Desired profile
Managing staff across at least two establishments and analyzing performance.
Skills:
You can interpret data and develop winning strategies.
You are ready to adapt in an environment where everything can change in the blink of an eye.
Skills:
Strong leadership abilities with a proven track record of mentoring and motivating a team.
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