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Operations Manager

Job in Québec City, Québec, Province de Québec, Canada
Listing for: Bedard Ressources
Full Time position
Listed on 2026-02-18
Job specializations:
  • Entertainment & Gaming
    Event Manager / Planner
  • Management
    Event Manager / Planner
Job Description & How to Apply Below
Location: Québec City

Tasks

  • Operations Management:
    Support the daily operations of the gaming tables and all equipment.
  • Customer

    Experience:

    Ensure exceptional customer service, handle complaints professionally, and collaborate with the marketing team for customer loyalty and special events.
  • Compliance:
    Ensure proper application of current rules and procedures and maintain the integrity of the games.
  • Analysis and Performance:
    Track the performance of the rooms using key performance indicators (KPIs). Prepare analysis reports for management and suggest continuous improvements.
  • Staff Management:
    Supervise, mentor, and train the teams and contribute to maintaining a positive and motivating work environment. Ensure verification and validation of worked hours.
  • Recruitment:
    Participate in the recruitment and onboarding of staff.
  • Business Development:
    Conduct visits and identify new prospects.
  • Other:
    Perform all other related tasks.
  • Advantages

  • Attractive Compensation:
    Enjoy a competitive salary.
  • Vacation: 3 weeks of vacation (prorated for the first year). Start accumulating a 4th week from your 3rd year of service.
  • Well-being Days:
    Use your well-being days each year as you wish.
  • Paid Birthday and Work Anniversary Day:
    One paid day off on your birthday and your work anniversary.
  • Full Benefits Package:
    Including 50% of group insurance premiums paid by the employer.
  • Employee Assistance Program (EAP)
  • Weekly Pay:
    Salaries are paid weekly.
  • Year-round Social Activities
  • Travel Expenses Reimbursed:
    You will be reimbursed for travel between the two lounges, as we value your time and efforts.
  • Job requirements

  • Education:

    Degree in hotel management, management, or a related field. Significant experience in the gaming industry may compensate for academic qualifications.
  • Experience:

    Experience in managing gaming rooms, casinos, or a similar environment (an asset).
  • Knowledge of Games:
    Good understanding of casino games, especially table games and regulations (an asset).
  • Desired profile

  • Experience in Operations:
    Managing staff across at least two establishments and analyzing performance.
  • Analytical

    Skills:

    You can interpret data and develop winning strategies.
  • Adaptability:
    You are ready to adapt in an environment where everything can change in the blink of an eye.
  • Management

    Skills:

    Strong leadership abilities with a proven track record of mentoring and motivating a team.
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